Heat Transfer Troubleshooting

 
Q: Heat press shuts off during use.

A: This could be thermal breaker tripping for circuit protection, you will need to wait for few minutes and try again. If machine does not turn on, check both the power switch and thermal breaker, you will need to replace either power switch or thermal breaker after troubleshooting.

 
Q: Timer does not start.

A: This could be control panel failed or timing switch loose connection or activation failed. Please contact us for spare parts and technical support.

 
Q: Auto-open model does not working properly.

A: Please see user tips for auto-open model on page 3, on that page, we will introduce auto-open model no pop open and not locking down properly, etc. Please contact us if you need more help.

 
Q: Controller display reads 000

A: This can either be an issue with controller display or heat sensor wire. If heat sensor wire is damaged or disconnected, you will need to replace a new wire. Anyway please contact us for technical support.

 
Q: During the sublimation or heat transfer application, sublimation rate is low, or heat transfers are not fully stacked on the substrates.

A: Please make sure sublimation or heat transfer application under correct temperature, time and pressure. Please take a video or several pictures and consult us if problem is not solved.

 
Q: The transfers are stacked on the heating platen.

A: Transfers like dark ink-jet transfer paper could be stacked on heating platen, you should use a Teflon sheet to cover the transfer paper. Please wait till heating platen cools down complete and try to peel the paper from edge.

 
Q: Difficult to peel off the heat transfer paper or vinyl.

A: Please make sure heat transfer materials are warm peel or cold peel, and try to peel off them accordingly.

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